Frequently Asked Questions

We're Here to Help

Healthy skin begins with understanding, and great questions are part of every meaningful skincare journey.

Whether you're learning about our products, exploring My Royal Ritual, or placing your first order, we've gathered answers to the questions we hear most often.

If you don't find what you're looking for, we're always happy to help.

About I See You Royalty®

What is I See You Royalty®?

I See You Royalty® is an education-first skin health company dedicated to advancing the care of melanin-rich skin.

We combine evidence-informed education, intentional skincare rituals, luxury products, and innovative technology to help people build healthier skin through understanding—not guesswork.

What makes I See You Royalty® different?

We don't believe healthy skin starts with buying more products.

We believe it begins with understanding your skin.

Every recommendation is grounded in education, every ritual has purpose, and every product is designed to support long-term skin health.

Who are your products designed for?

Our products and educational resources are thoughtfully created for melanin-rich skin while remaining suitable for anyone seeking intentional, science-informed skincare.

Orders & Shipping

Where do you ship?

We proudly ship worldwide.

Shipping options, delivery times, and costs vary based on your location and will be calculated during checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information (when available).

Can I change or cancel my order?

If your order has not yet been processed for shipment, we'll do our best to accommodate your request.

Please contact us as soon as possible at:

[email protected]

Returns & Refunds

What is your return policy?

Eligible unopened products may be returned in accordance with our Refund & Returns Policy.

For safety reasons, opened skincare products generally cannot be returned unless they arrived damaged, defective, or incorrect.

Please visit our Refund & Returns Policy for complete details.

Products

Are your products cruelty-free?

Yes.

We are committed to creating products that align with our values of thoughtful formulation, responsible practices, and intentional care.

Are your products vegan?

All our products are vegan. Individual product pages include detailed ingredient information to help you make informed choices.

How do I know which products are right for me?

Every person's skin is unique.

Rather than encouraging one-size-fits-all routines, we help you understand your skin first so you can build a ritual that supports your individual needs.

Our educational resources and My Royal Ritual are designed to guide you every step of the way.

My Royal Ritual

What is My Royal Ritual?

My Royal Ritual is our education-first digital experience that helps transform skincare knowledge into intentional daily practice.

It's more than a skincare tracker—it's your personalized companion for building healthier skin through consistency, education, and purposeful rituals.

Is My Royal Ritual free?

Some features may be available at no cost, while premium features and future enhancements may require a subscription.

Current pricing and available plans are always displayed within the app.

Can I use My Royal Ritual on my phone?

Yes.

My Royal Ritual is designed to provide a seamless experience across supported devices, allowing you to stay connected to your skincare journey wherever you are.

Education

Why do you focus so much on education?

Because understanding creates confidence.

Confidence creates consistency.

And consistency creates healthier skin.

Our mission is to empower you with knowledge so you can make informed skincare decisions that support lifelong skin health.

Do you provide medical advice?

No.

Our educational content is designed to inform and empower, but it is not a substitute for medical advice, diagnosis, or treatment.

If you have concerns about a medical condition or persistent skin issue, we encourage you to consult a qualified healthcare professional.

Contact Us

How can I contact your team?

We're always happy to help.

Email: [email protected]

Phone: +1 (833) 383-4901

Do you have a retail store?

At this time, we do not operate a physical retail location.

Our mailing address is provided for business correspondence only and is not open for customer visits or product pickups.

Still Have Questions?

We're here to help.

Whether you're just beginning your skincare journey or refining an intentional ritual, our team is honored to support you.

Reach out anytime at [email protected], and we'll do our best to provide the guidance you need.

Care That Honors You