Refund & Returns Policy

Our Commitment to You

At I See You Royalty®, we believe trust is earned through care, transparency, and respect.

If something isn't right with your order, we're committed to working with you to make it right.

Our goal is to ensure every experience reflects our promise of Care That Honors You.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, products must be:

Unopened and unused
In their original packaging
Accompanied by proof of purchase

To begin a return, please contact our Customer Care team before sending your item.

Returns received without prior authorization may not be accepted.

Email: [email protected]

Personal Care Products

For the safety of all customers, we are unable to accept returns of opened or used skincare and other personal care products unless they arrived damaged, defective, or you received the wrong item.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the situation and provide an appropriate solution, such as a replacement or refund when applicable.

Including photos of the product and packaging will help us resolve your request more quickly.

Refunds

Once your approved return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note that your financial institution may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you'd like a different item, we recommend requesting a return (when eligible) and placing a new order for the desired product.

This helps ensure the fastest service and product availability.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

Opened or used personal care products
Gift cards
Final sale or clearance items
Personalized or custom products

International Orders

Customers outside the United States may be responsible for return shipping costs, customs duties, taxes, or import fees associated with returning eligible items unless the return is due to our error or a defective product.

Where required by local consumer protection laws, including applicable rights in the European Union and other jurisdictions, those statutory rights will apply.